Integrated Ticketing System in Shared Website Hosting
In stark contrast with what you may find with plenty of other hosting companies, the trouble ticket system that we are using with our shared website hosting plans is part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember different sign-on credentials, as you’ll be able to manage both your tickets and the hosting account itself in one location. So, in case you have an enquiry or bump into an obstacle, you can contact our tech support staff members straight away. Our ticketing system includes a clever search functionality. This suggests that even in case you have posted heaps of tickets over the years, you’ll be able to track down the one that you want without any effort. Also, you can read knowledge base suggestions for resolving commonly experienced issues.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything in one single location, so we’ve integrated a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is available with each semi-dedicated server account. This will enable you to manage the correspondence with our technical support staff together with your web content, so you will not have to remember an additional sign-on name for some other admin dashboard. You will be able to post a new ticket or to track down the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the content hosted in your account. In addition, you can look through older tickets using an intelligent search box or take a look at applicable FAQ articles, which contain solutions to commonly met issues. The built-in trouble ticket system is closely monitored 24/7/365 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to assist you.