If you have ordered a hosting package and you’ve got certain queries regarding a specific function/feature, or if you have experienced a certain issue and you need assistance, you should be able to get in touch with the respective customer service staff. All hosting providers deploy a ticketing system no matter if they offer other ways of contacting them along with it or not, because of the fact that the most efficient way to resolve a problem most often is to post a ticket. This form of communication renders the responses exchanged by both parties easy to follow and permits the customer service technicians to escalate the case in case, for instance, a system administrator must get involved. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you’ll need to have at least 2 separate accounts to get in touch with the support team and to actually manage the hosting space. Incessantly signing in and out of different accounts can be a bore, not to mention the fact that it takes quite a bit of time for the vast majority of web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

In stark contrast with what you may find with plenty of other hosting companies, the trouble ticket system that we are using with our shared website hosting plans is part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember different sign-on credentials, as you’ll be able to manage both your tickets and the hosting account itself in one location. So, in case you have an enquiry or bump into an obstacle, you can contact our tech support staff members straight away. Our ticketing system includes a clever search functionality. This suggests that even in case you have posted heaps of tickets over the years, you’ll be able to track down the one that you want without any effort. Also, you can read knowledge base suggestions for resolving commonly experienced issues.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more convenient to manage everything in one single location, so we’ve integrated a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is available with each semi-dedicated server account. This will enable you to manage the correspondence with our technical support staff together with your web content, so you will not have to remember an additional sign-on name for some other admin dashboard. You will be able to post a new ticket or to track down the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the content hosted in your account. In addition, you can look through older tickets using an intelligent search box or take a look at applicable FAQ articles, which contain solutions to commonly met issues. The built-in trouble ticket system is closely monitored 24/7/365 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to assist you.