If you’ve ever got any enquiries concerning your web hosting account or you face a problem with your websites, you’ll need to contact the respective web hosting company’s help desk support team. It may not make any difference how swiftly they will reply if you have a general query, but a problem such as a mishandled app update, for instance, may lead to your site becoming damaged or invisible on the World Wide Web. And the longer you have to wait for the support team to get back to you, the longer the site will be inoperational. If you offer goods or services online, any downtime will influence your website disruptively and you can lose current or prospective visitors. Lots of hosting providers, predominantly resellers, handle e-mails and tickets within 24 hours, but in the Internet sphere that is much too long, since customers will scarcely ever go back to a website that’s not functioning properly over lengthy time intervals.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using any of our shared website hosting plans and you have an enquiry or run into some challenge, you can touch base with us 24-7 by posting a ticket or by writing an email and we will make sure that you have a reply in no more than sixty minutes. If the issue can be resolved, we will do it before we get back to you, whilst in case there’s something that you have to do on your end, we will supply you with all the needed details – what settings to check, what possible solutions to try out, etc. Usually, you’ll get a reply within maximum thirty minutes, which goes to say that waiting around for hours and hours or even for more than 1 day to receive assistance is something unthinkable. Our 1-hour reply guarantee applies to any question that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a client support ticket via your hosting Control Panel or write an email connected to your semi-dedicated server, you will obtain an answer within one hour max. You can touch base with us whenever you want with regards to billing, technical or general issues and given the fact that we’re available 24 hours a day, you will always obtain support in a timely manner. Depending on the particular issue or question, we’ll supply you with more details, sort out the obstacle if it has been caused by something that’s within our reach or instruct you on how to proceed in case you need to update a certain setting for a web application that we cannot access. You can just forget about waiting around for an entire day for each response. Actually, in the majority of cases we respond to emails and tickets within no more than twenty-twenty five minutes.