Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Each support request you send to us will be attended to within maximum 60 minutes. If your ticket or email calls for additional assistance from a server admin, we will without delay forward it and leave a note to notify you that your matter is being examined. If you make use of the Managed Services package, all of the tasks included there will be executed at a time that suits you.

  • Top quality support service

  • A Top–Quality Client Care Service

  • If you require assistance working with our Website Control Panel or with any of the apps that we have preinstalled on the server on your behalf, do touch base with our tech support staff at any moment through the ticketing system. Besides, in case you need assistance managing your dedicated hosting server, you can make use of the Managed Services package, that includes OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting services, backup hard disk storage space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Website Control Panel was preinstalled for each dedicated web hosting plan. Among its features is a rather convenient integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most instructional articles in addition video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each section of the Website Control Panel.