Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You will find nearly all the answers to your questions in the intuitive Help Center section incorporated into our Website Control Panel. It offers an ever–growing knowledge base with commonly asked questions and comprehensive help articles contributed by our proficient help desk support staff.

  • Top quality support service

  • Educational Videos

  • We have compiled a collection of instructional video tutorials that detailedly display how to rectify a common issue associated with your shared website hosting plans account. You can find the tutorials in the Help section.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 support service and feature a one–hour support ticket response time guarantee. Our qualified techs will be online 24x7 and will rectify any issue that you could possibly come across within less than sixty minutes after the tech support ticket submission. In the majority of cases, an answer will be provided to you within twenty minutes.