1 hour ticket response
Timely support is our major duty and this is why we’ve got a team of skilled techs who are eager to offer a swift reply to any question that you may possibly have. Just submit your customer support ticket from your Website Control Panel and we will reply back to you within 60 minutes in the worst case scenario. Actually, we strive hard and aim for a 20–minute response time.
An Outstanding Customer Care Service
Our customer support team representatives have enormous experience in the shared website hosting plans niche and are competent enough to deliver a swift answer to your problem. If, however, the situation at hand is not within the competence of a customer service technician, the helpdesk ticket will be forwarded to a programmer or sysadmin for additional assistance.
A User–Friendly Help Section
Incorporated into the Website Control Panel is an intuitive Help section, which includes a variety of information sources. You can browse through a regularly updated knowledge base offering web hosting account management articles and web site administration articles, watch the how–to video tutorials or take a gaze at our F.A.Q. library.